Terms and Conditions

Use of website veronikahealth.com

TERMS AND CONDITIONS
Welcome to website www.veronikahealth.com – a protected space for health and wellness!
These Terms and Conditions represent a legal agreement between you personally and “Veronika Health” Ltd /”Veronika Health” Ltd.
By accessing, viewing and using the services and programs of the website, you confirm that you are 18 years of age, agree to these Terms and Conditions and accept to be unconditionally bound by them. In case of disagreement with the Terms and Conditions, please discontinue the use of the website, services and programs.

I. Definitions
“Terms and Conditions”, “T&C” – the conditions governing the relations between Users, on one hand, and the Administrator, on the other, in connection with access to the Website, viewing and use of the provided Services, programs and content.
“Website”, “Site” – a designated space on the Internet with web address (URL) www.veronikahealth.com, including mobile and other related software applications.
“Administrator” – the legal entity that manages and maintains the Website: “Veronika Health” Ltd/”Veronika Health” Ltd, with UIC 208152421, with headquarters in Gabrovo and management address ul.”Smarch” 1A.
“Consultant” – certified consultant in healthy nutrition and quality lifestyle, who provides Users with the Services offered on the Website.
“User/-s”, “You” – persons who access the Website and/or use the provided Services.
“Services” – all services, programs, resources and functionalities provided by the Administrator through the Website and accessible to Users.

II. Acceptance, validity and effect of the Terms and Conditions
1. These Terms and Conditions have been adopted by “Veronika Health” Ltd on the basis of Art. 16 of the Law on Obligations and Contracts and Art. 298 of the Commercial Law and regulate:
• the conditions for use of the website https://veronikahealth.com by Users of the goods/services offered by it;
• the conditions, order and manner of concluding purchase and sale contracts between the Administrator and Users of the Site;
• the rights and obligations of the Administrator and the respective Users under the purchase and sale contracts concluded between them, including the terms and methods for delivery of ordered goods/services, their payment and receipt, conditions and order for filing complaints and returning purchased goods/services.
a. Acceptance of these Terms and Conditions by Users of the Site is a mandatory condition for concluding a purchase and sale contract between
the Administrator and the respective User and for carrying out delivery of ordered goods/services.
b. The Administrator has the right, but is not obliged to enter into legal relations, provide access and carry out deliveries to Users who have not accepted these Terms and Conditions.
c. Acceptance of these Terms and Conditions by Users is done by marking the field (checkbox) “I have read the privacy policy and Terms and Conditions” within the registration procedure or order submission by a User with “unregistered client” status on the Site and after the User has entered the personal data required by these procedures.
d. By accepting the terms and conditions, the User declares that they are familiar with the conditions of the provided service and accept them. By accepting the terms and conditions, the User also declares that they accept at their own responsibility the possible results from the training, program, consultation, course, webinar, seminar, article.
e. The Terms and Conditions are published in a prominent place on the Site and are available to every visitor.
Publication of goods/services on the Site is considered a public invitation to make a corresponding offer to the Administrator for concluding a purchase and sale contract within the meaning of Art. 290, para. 1 of the Commercial Law.
f. Marking the field (checkbox) “I have read the privacy policy and Terms and Conditions” within the registration procedure or order submission by a User with “unregistered client” status on the Site creates an irrefutable presumption that: (a) the User has read the Terms and Conditions before accepting them and accepts them. By marking the field (checkbox) “I have read the privacy policy and Terms and Conditions”, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Law, declaring that they are familiar with these Terms and Conditions and accept them.
The User has made an offer for concluding a contract/contracts for distance purchase and sale (In case the User has the quality of “consumer” within the meaning of the Consumer Protection Law).
These T&C represent a legal agreement with mandatory binding force for Users and the Administrator. Relations between the Administrator and Users are regulated by these T&C, the Privacy and Cookies Policy, as well as all other written rules and conditions of the Administrator published on the Website, which are an integral part of these T&C.
2. The T&C do not consider or regulate any issues arising from or related to providing links to other sites, advertisements, services, products and software of third parties, insofar as the latter are not provided and controlled by the Administrator.
3. The Administrator determines the content of these T&C and reserves the right to make changes at any time. Changes are announced by publishing updated T&C on the Website with a date of last update reflected in them, as well as through communication with Users in cases where required by law. Any change takes effect from the moment it is announced. In case of disagreement with the new version of the T&C, the User should not use the Website and Services after it takes effect. If the User continues to use the Website and Services after updating the T&C, it will be considered that they agree with the latest published version of the T&C.
4. The Administrator exercises due care in presenting complete and accurate information on the Site. It is possible to encounter incompleteness or inaccuracies in some texts on the Site due to human or technical error.
5. In case Users have doubts about the quality of Services or content or reliability of the Site, they should not use the Services or any part of the Website. In all other cases, if despite these doubts or reservations, the User continues to use the Services or resources of the Website, the responsibility for this decision lies entirely with the User.

III. Services
6. The Website provides Users with Services with the following subject: coaching, sale of online products and programs, organizing courses and training, providing consultations in connection with quality of life.
The Administrator reserves the right to make changes to the subject and characteristics of Services at any time and at its discretion.
7. The Website also offers functionalities such as maintaining a blog with original articles and materials. The materials in the blog, as well as all other resources are solely informational in nature regarding healthy and quality lifestyle and do not represent medical advice, treatment advice and/or diagnosis.
8. The User uses the Services in the form in which they are announced, according to the specified conditions and parameters. Services are used at the User’s discretion, who is solely responsible for choosing any Service and for its compliance with their expectations regarding its type, quality, usefulness, applicability, effectiveness and other criteria.
9. Detailed and comprehensive information about the Services offered on the Site, including but not limited to manner of provision, duration, price, payment methods and others, the User can find on the Site.
10. Before being bound by the conditions of specific Services, these T&C and the Privacy and Cookies Policy, the User receives detailed information about the respective Services, as specified in item 8 of these T&C.
11. The Site provides the User with the opportunity to purchase Programs and book an appointment for consultation, as well as the opportunity to review and accept the conditions of Services, Terms and Conditions and Privacy and Cookies Policy. The Administrator MAY send the User emails confirming reserved services and related payments.
12. It is recommended that Users familiarize themselves in advance with the conditions of the respective payment operator. The User pays for the Service immediately upon purchasing the respective service.
13. The order of Services offered on the Site is considered completed after payment is made and a confirmation email is received.
14. The Administrator reserves the right at its discretion to change, add and/or remove Services and functionalities, as well as to make changes, including but not limited to Service prices and payment methods. Any change in Service prices takes effect after the date of its publication on the Website, but does not affect submitted and paid orders.
a. The User cannot withdraw from the contract and claim a refund of the amount paid by them when the service – the respective event, program, consultation, seminar, course, training – subject of the contract, has been performed.
b. The User cannot withdraw from the contract and claim a refund of the amount paid by them for digital products to which they have been granted access – programs, webinars, online courses, consultations, books and other digital products.
c. The public invitation sent by the Administrator through the Site according to Art. 290, para. 1 of the Commercial Law is valid until the quantities of the respective goods are exhausted.
15. The User and Administrator agree that all statements between them in connection with concluding and performing the purchase and sale contract can be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Law and Art. 11 of the Electronic Commerce Law.
It is presumed that electronic statements made by Users on the site are made by the persons specified in the data provided by the User during registration, if the User has entered the corresponding username and password for access.

IV. Access
16. Users have free access to the Website for viewing materials on the site and blog and for making inquiries to the Administrator/Consultant through the respective inquiry form placed on the Site, as well as to register on the Site and receive access to paid content after payment of the corresponding fees.
17. To use the Services, Users must have an internet-connected device compatible with the technical requirements for viewing and using the Website, and follow the steps described by these T&C.
Site registration and use
a. To use the Site for concluding purchase and sale contracts for goods/services, the User should enter an email address and password for remote access chosen by them.
b. The Site does not provide the possibility for placing orders by Users with “unregistered client” status, whereby no client profile, username and password are generated for the User.
c. The username and password for remote access are determined by the User through online registration on the Site, according to the procedure specified therein.
d. By filling in their data and clicking the “I have read the privacy policy and Terms and Conditions” button (within the client profile registration procedure), the User declares that they are familiar with these terms and conditions, agree with their content and undertake to comply with them unconditionally.
e. The Administrator confirms the User’s registration by sending an electronic letter to the email address specified by the User. A User account is created and contractual relations arise between them and the Administrator.
f. When registering, the User undertakes to provide true and current data. The User undertakes to timely update the data specified in their registration when changes occur.
Technical steps for concluding a purchase and sale contract
18. Users primarily use the Provider’s page interface to conclude purchase and sale contracts regarding the goods/services offered by the Administrator on the Site. Users conclude the purchase and sale contract with the Administrator according to the following procedure:
a. Registration on the Site and providing necessary data, if the User does not have registration on the Site up to that moment (orders from Users with registered client account).
b. Logging into the Site’s ordering system by identifying with email address and password;
c. Selecting one or more of the goods/services offered on the Site and adding them to a list of goods/services for purchase, for which a purchase and sale contract will be concluded.
d. Providing data for delivery in case of non-digital products.
Choosing a delivery method, if available.
e. Choosing a payment method for the price.
f. Order confirmation, which has the legal significance of an offer from the User to the Administrator.
g. Acceptance of the User’s offer through explicit electronic statement by the Provider, containing the number of the order submitted by the User and the content of the order. For avoidance of doubt, by accepting these Terms and Conditions, Users agree that the Administrator has the right to refuse order confirmation and delivery of the respective goods in the following cases:
• The respective goods/services ordered by Users are not available with the Administrator at the time of processing the respective order by the Administrator or were intended for delivery under previously processed orders;
• As a result of an error in entering information on the Site, technical problem or unauthorized interference in the Administrator’s information system, the price at which the respective order was made is lower than market prices for goods/services of the same or similar type by more than 10 (ten) percent and/or is substantially inconsistent with the general parameters for goods/services discounts or promotional sales conditions announced on the Site.
Contract conclusion, content and storage
19. The purchase and sale contract between the Administrator and User is considered concluded at the moment when the Administrator confirms the User’s order through electronic message to the User, specifying the order number in the confirmation.
a. The Administrator and Users conclude separate purchase and sale contracts for the goods/services requested by Users, regardless of being selected with one electronic statement and from one list of goods/services for purchase.
The Administrator may deliver together and simultaneously the goods/services ordered under separate purchase and sale contracts.
b. Users’ rights in connection with delivered goods/services are exercised separately for each purchase and sale contract. Exercising rights in connection with delivered goods does not affect and has no effect on purchase and sale contracts for other goods/services.
20. When exercising rights under the purchase and sale contract, the User is obliged to specify precisely and unambiguously the contract and goods in relation to which they exercise the rights.
21. In case the User has chosen to purchase non-digital goods/services, delivery is carried out by courier company “Speedy” JSC and includes the price of goods and (where applicable) transport costs.
a. The value of transport costs not included in the price of goods/services is as follows:
For orders with delivery in Sofia – about 7.00 BGN through SPEEDY – Express courier services.
For orders with delivery in the country outside Sofia – about 10.00 BGN through SPEEDY – Express courier services.
b. Payment methods, delivery and contract performance are determined in these terms and conditions and information provided to the User through the Site.
c. Information provided to Users under this article is current at the time of its display on the Site before concluding the purchase and sale contract.
22. The User agrees that the Provider has the right to accept advance payment for purchase and sale contracts concluded with the user for goods/services and their delivery.
a. Ordered goods can only be received by:
• the buyer – respectively individualized according to data from the client account or respective purchase order;
• person authorized by the buyer to receive the goods with the order itself;
• person explicitly authorized by the buyer to receive the goods with proper written power of attorney;
• person who explicitly confirmed the authenticity and identity of the ordered goods and agreed to pay for them in cash on behalf of the buyer.
b. In case no person under para. 4 is found at the address specified in the order within the delivery performance period or access and conditions for delivering the goods are not secured within this period, the Administrator is released from its obligation to deliver the goods subject to the purchase order.
c. In case the User confirms their desire to receive the ordered goods even after expiration of the delivery period in which they were not found at the address, they bear the costs of additional delivery. Costs for the second delivery are paid upon receipt of goods.
d. When accepting goods, the person under para. 4 signs a document certifying receipt of delivery.
e. In case the User and Administrator have not determined a delivery period, the delivery period for goods/services is 30 working days from the date following sending the order through the Site.
23. The Administrator delivers and transfers non-digital goods to the User within the period determined when concluding the contract.
If the period under para. 1 is not explicitly agreed between the parties when concluding the contract, the Administrator delivers and transfers goods within a reasonable period, but no later than 45 days.
24. The User must review goods at the time of delivery and transfer by the Administrator and if they do not meet requirements, notify the Administrator immediately.
a. If the User does not notify the Administrator according to para. 1, the goods are considered approved as meeting requirements, except for hidden defects.
b. If the Administrator cannot fulfill the contract because they do not have the ordered goods/services, they are obliged to notify the User and refund the amounts paid by them within 14 working days from the date when the Administrator should have fulfilled their obligation under the contract. In this case, the Administrator may deliver goods/services of the same quality and price to the User. In this case, they notify the user in a clear and understandable manner about the change in contract performance.
c. Access to digital products – programs, webinars, online courses, audio and video recordings, etc. is for a period of 3 months from the contract conclusion date, unless otherwise mentioned in the program. After this period, the Administrator bears no responsibility and has no obligation to provide access to digital products.
25. When a technical problem with site access occurs lasting less than 24 hours (during working hours), access to paid courses and subscriptions is not extended.
a. If problem resolution takes more than 24 hours, access to purchased subscriptions is extended by the corresponding missed time.
b. The Site provides User access under a specific purchased subscription. In case of course replacement, access to the subscription itself is provided, not to previous courses.
26. The Administrator does not undertake to provide service for goods.
27. For cases not regulated in this section, rules for commercial sale determined in the Commercial Law apply.
Subscriptions
28. Access to Content and functionalities of https://veronikahealth.com can also be obtained under conditions of concluded subscription agreement and payment of determined subscription remuneration.
Information about types of offered subscriptions – monthly or annual, their duration, remuneration amount and payment methods can be found on the Administrator’s website.
Clients have access to training only for the paid period.
29. The subscription agreement is considered concluded from the moment the Administrator receives payment of the due remuneration for the subscription type.
30. After the Administrator receives remuneration, they send the User an email confirming subscription activation and provide access for the corresponding period.
31. If the User deactivates their profile before expiration of the prepaid period or actually stops using the service provided with the subscription, the Administrator retains the remuneration paid by them, regardless of whether the profile will be used actively or not.
32. The Administrator reserves the right to change subscription plan types, their terms and due remunerations. Changes will apply going forward – from the beginning of the next prepaid period starting after the date of due remuneration change, and will not affect the current subscription.
33. Users have the right, without owing compensation or penalty and without stating reasons, to withdraw from the concluded subscription agreement within 14 days from its conclusion, by expressing their desire in an email to the Administrator.
34. Automatic renewal:
In case the User has paid for a subscription through credit/debit card or has independently activated automatic renewal of their subscription, the Administrator will continue their subscription automatically after expiration of the selected subscription term, counting from the payment date, with the User being charged the amount due for the same period of their selected subscription. If the User does not want the Administrator to renew their subscription automatically, they must disable the automatic renewal option no later than the day before the date specified in the profile as the date when they will be charged automatically. In case the user does not disable the automatic renewal option and their card is charged, amounts are not refunded and the charged subscription cannot be exchanged for other products.
Personal consultation
35. An appointment for online consultation with Veronika/Veronika Valentine is booked after prepayment of a specified amount.
a. After payment of the specified amount, a day and time for personal consultation is determined.
b. In case of non-appearance on the agreed day and time or cancellation of the appointment, the purchased consultation is considered fulfilled. Consultation duration 50 min.
c. Paid amounts for personal consultation are not refunded.
d. Personal consultations are considered individual orders according to Art. 57 para. 3 of the Consumer Protection Law

V. Rights and obligations
36. User rights and obligations
The User undertakes:
• To use the Services and resources offered on the Website lawfully, according to their purpose and in accordance with these T&C and to provide true information about themselves, not to represent themselves as another person, not to create user profiles through automated means or otherwise, trying to mislead others about their identity when communicating through the Website;
• To access Services and the Website through technologies and means provided by the Administrator, implemented through their usual functionality on the Website;
• Not to use, reproduce, copy and distribute, in whole or in parts, the Website and/or content published on it for any purposes (commercial or non-commercial) outside those explicitly stated in the T&C;
• It is forbidden to perform any of the following actions by the User: copying, adapting, modifying, reverse engineering, creating derivatives of software on the Website; bypassing, removing, manipulating any elements of implemented measures and technical means for protecting Services and the Website from unauthorized access, hacker and other destructive malicious attacks and destructive actions, including but not limited to any actions aimed at or resulting in blocking access to Services and/or the Website, loading and distributing illegal content, destroying in whole or in part the functionality of Services and the Website, theft and loss of data;
• To stay informed about changes in the Website, Services and other resources, according to information published on the Website about these changes;
• Not to violate intellectual property rights of the Administrator and/or third parties.
The User has the right:
• To lawfully use the Website and all Services for purposes and within the limits of these T&C;
• To terminate at any time, at their discretion and desire, use of Services and the Website and request deletion of their data from the Administrator.
37. Based on Art. 57, para. 1, item 13 of the Consumer Protection Law (CPL), the right of withdrawal cannot be exercised regarding personalized digital content to which access has been provided.
38. Administrator rights and obligations
The Administrator has the right:
• At any time, at its discretion to make changes to Services and the Website in connection with maintenance, development and/or improvement of quality of Services provided by it, as well as to expand the scope of Services, without written notice to Users and without bearing responsibility for this;
• To block User access to the Website when violating these T&C, Privacy and Cookies Policy and other written conditions that are an integral part of T&C, including but not limited to when performing, attempting or when there is real danger of illegal actions being performed by the User or persons using their profile, or actions that threaten security and functioning of Services and/or the Website, or affect legitimate interests of Users, Administrator or its partners, contractors and other related persons, or for protecting other significant public interest;
• To temporarily limit or suspend provision of Services with a view to improving Service quality, when performing maintenance, when eliminating failures, updating information and other related activities;
• To seek with all means allowed by law protection and compensation for committed or alleged violations of Terms and Conditions, Privacy and Cookies Policy and other written conditions that are an integral part of these T&C;
All rights not explicitly granted to Users and/or third parties in these T&C are reserved and belong to the Administrator.
The Administrator undertakes:
• To process timely and correctly every User request for booking a consultation appointment;
• To provide the service selected and paid for by the User.

VI. Limitations
39. Services, programs and their implementation are based on best academic and professional practices in the field of healthy nutrition and healthy, balanced, harmonious and quality lifestyle.
40. Website content, programs, resources, including blog materials, and offered Services are not, should not be considered as and do not replace professional medical, dietetic or diagnostic consultations or treatment. In case of health problems, the User should seek advice from their personal doctor or medical specialist in the respective field.
41. The Administrator gives no guarantees for the effectiveness or safety of products and programs mentioned and/or described in any part of Website content. Health conditions, product information and others described in materials that are part of Site content are subject to change and are not intended to cover all possible uses, directions, precautions, warnings, drug interactions, allergic reactions and/or adverse effects.
42. The Administrator bears no responsibility for:
• Service quality when using faulty technical means, devices and/or improperly configured software by the User or for any direct, indirect, specific, incidental or other damages related to use of software programs installed on the User’s computer;
• Damages (direct, indirect, incidental or future) caused by inaccurate, unreliable, misleading and deceptive information.
• User losses from missed benefits.

VII. Personal data protection
43. By accessing the Website, the User accepts that their personal data may be collected, processed and stored by the Administrator for the purpose of proper, trouble-free and full use of the Website and Services according to T&C and the Personal Data Protection Policy published on the Website, which is an integral part of T&C and is accessible here.
44. The Administrator processes personal data of Users in its capacity as Personal Data Administrator within the meaning of § 1, item 2 of Additional Provisions of the Personal Data Protection Law (PDPL).
45. The Administrator bears no responsibility for provided contact information and other data that are incorrect, false or relate to third parties.
46. Issues regarding personal data processing are subject to provisions of Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on protection of natural persons with regard to processing of personal data and on free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
47. The Administrator takes measures to protect Users’ personal data according to PDPL requirements and other applicable provisions of Bulgarian and European law.
48. The User agrees that the Administrator has the right to send electronic messages to the User at any time, including newsletters or purchase offers for goods/services, while the User’s registration in the Administrator’s online store exists.
a. By accepting these Terms and Conditions, the User gives explicit consent within the meaning of Art. 6, para. 1 and para. 4 of the Electronic Commerce Law to receive commercial messages under para. 6 of this article.
49. At any time, the Administrator has the right to require the User to identify themselves and certify the authenticity of any of the circumstances and personal data declared during registration.

VIII. Intellectual property
50. All content and design of the Website, including but not limited to design, texts, graphics, images, Administrator logo, user interface, databases and software, in whole or individual elements, intellectual property objects, are property of the Administrator or are licensed by their rights holders and are protected by Bulgarian or other applicable international acts on copyright and other intellectual property rights.
51. Reproduction of any element, intellectual property object, of Services and the Website can be performed only with explicit written consent of the Administrator. Use of Services and the Website does not grant Users any rights over intellectual property objects in whole, nor over any part of them.
52. Use of materials published in the blog in any way, for commercial or non-commercial purposes, including publication on social networks, blogs, forums and others is prohibited without explicit written permission from the Administrator or respective rights holders.

IX. Amendment and access to Terms and Conditions
53. The Administrator and User agree that any addition and amendment to these terms and conditions will have effect on the User in one of the following cases:
• after explicit notification by the Administrator and if the User does not declare within the provided 14-day period that they reject them; or
• after their publication on the Administrator’s website and if the User does not declare within 14 days from their publication that they reject them.
• with explicit acceptance by the User through their profile on the Administrator’s website.
a. The User agrees that all Administrator statements in connection with amendment and addition to these terms and conditions will be sent to the email address specified by the User during registration or announced on the website. The User agrees that electronic letters sent according to this article need not be signed with electronic signature to have effect on them.

X. Termination
54. These terms and conditions and the contract between User and Administrator are terminated in the following cases:
• upon termination and declaration of liquidation or declaration of insolvency of one of the contract parties;
• by mutual agreement of parties in writing;
• upon objective impossibility of any contract party to fulfill their obligations;
• upon seizure or sealing of equipment by state authorities;
• in case of deletion of User registration on the Site.
55. The Administrator has the right at its discretion, without giving notice and without owing compensation to terminate the contract unilaterally, in case it establishes that the User uses the Site in violation of these terms and conditions, legislation in the Republic of Bulgaria, generally accepted moral norms or generally accepted rules and practice in electronic commerce.

XI. Responsibility
56. The User and Administrator undertake to mutually protect their rights and legitimate interests, as well as to keep their trade secrets that became their property in the process of contract performance and these terms and conditions.
a. The User and Administrator undertake during and after expiration of the contract period not to make public written or oral correspondence conducted between them. Public property can be considered publication of correspondence in print and electronic media, internet forums, personal or public websites, etc.
57. In case of contradiction between these terms and conditions and agreements in a special contract between the Provider and User, clauses of the special contract apply with priority.
58. The User undertakes to compensate and release from liability the Administrator in case of lawsuits and other claims by third parties (whether justified or not) for all damages and costs (including attorney fees and court costs) arising from or in connection with (1) non-performance of any obligations under this contract, (2) violation of copyright, producer rights, broadcasting rights or other intellectual or industrial property rights, (3) unlawful transfer to other persons of rights granted to the User for the term and under contract conditions and (4) false declaration of presence or absence of consumer quality within the meaning of the Consumer Protection Law.
59. A User who has purchased participation in a program, webinar, online course and/or consultation has no right to share in any way the links provided by the administrator in connection with digital products purchased by them (webinars, online programs, consultations and others) to third parties, otherwise they owe payment of ten times the amount for purchasing them.
a. The Administrator has the right to remove from participation in webinar, online program/course and/or consultation (through different platform) any user who purchased digital products (webinars, online courses, consultations) who violates the prohibition on sharing links with third parties, in which case the fee paid by the client is not refunded, and the administrator has the right in addition to ten times the fee amount for access/participation to seek compensation for damages suffered and missed benefits.
b. The User declares that they are familiar with the restriction on non-distribution of links provided by the administrator and undertakes to comply with it, as well as that the content in them is subject to copyright and is subject to protection under the Copyright and Related Rights Law.
c. The User is aware that for declaring false data they bear criminal liability under the Criminal Code.
60. The Administrator bears no responsibility in case of force majeure, accidental events, Internet problems, technical or other objective reasons, including orders of competent state authorities.
61. The Administrator bears no responsibility for damages caused by the User to third parties.
a. The Administrator bears no responsibility for time during which the Site is not accessible due to force majeure.
b. The Administrator bears no responsibility for damages from comments, opinions and publications under products and articles on the Site or social networks, including damage to Users’ health condition as a result of such comments, opinions or publications.
62. The Administrator bears no responsibility in case of overcoming security measures of technical equipment and resulting loss of information, information distribution, access to information, restriction of information access and other similar consequences.
a. The Administrator bears no responsibility in case of concluding a purchase and sale contract, providing access to information, loss or change of data occurring as a result of false identification by a third party representing themselves as the User, if circumstances suggest that this person is the User.
63. Possible invalidity of any provision of these terms and conditions will not lead to invalidity of the entire contract.
64. General conditions for using electronic payment services through the Internet page of www.veronikahealth.com
a. These General Conditions of www.veronikahealth.com regulate conditions for providing the Direct Internet Payment service through the Internet page of “www.veronikahealth.com”.
b. The service is available to all Users, giving them the opportunity to make online payments for the following services: Online programs and consultations.
c. Through the Direct Internet Payment service, “www.veronikahealth.com” provides its Users with the opportunity to make online payments of due amounts and fees through bank cards with VISA INTERNATIONAL, MasterCard INTERNATIONAL, Maestro logos.
Direct card payments are made through the Stripe system.
In case the User is registered by the card-issuing bank as a cardholder in authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, the User should enter an additional authentication password. The User provides card data and authentication data solely on the online card payment page of the Stripe system page and “www.veronikahealth.com” has no access to confidential data content exchanged between the cardholder, Stripe and the bank. The currency of bank card payments is Bulgarian leva (BGN). If the cardholder’s currency differs from the payment currency, the payment amount will be calculated at the corresponding daily exchange rate of the bank that issued the card. All bank card holders making Direct Internet Payments through “www.veronikahealth.com” are subject to verification and authorization by the card-issuing bank. If the card-issuing bank refuses payment or for some reason does not allow payment, the cardholder is notified immediately.
d. “www.veronikahealth.com” bears no responsibility for Direct Payment errors due to incorrectly filled User data. The card-issuing bank may charge a fee for each card transaction. Additional information can be obtained from the card-issuing bank. For every successfully completed Direct Payment, the User receives a message with payment details to the email address recorded in the User’s profile in the “www.veronikahealth.com” system.
e. In case of Direct Payment dispute, the user-cardholder should contact the bank that issued the bank card, with “www.veronikahealth.com” undertaking to assist in resolving the disputed payment case. Upon establishing that the dispute is justified, the amount of the justified disputed payment is refunded by the bank servicing online payments on the Internet to the User’s card account or when possible, the payment made is cancelled.
f. By accepting these terms and conditions, the User gives their explicit and unconditional consent to pay “www.veronikahealth.com” the entire due fee for the respective service through the site. “www.veronikahealth.com” undertakes to provide only the services presented on the site, in the manner they are presented. All information presented on the site including service prices is valid solely at the time of presentation and “www.veronikahealth.com” reserves the right to change it at any time without warning. It is the user’s responsibility to regularly check terms of site use as well as presented information for prices, fees, terms, etc., to be timely informed in case any changes have occurred. In all cases, changes have effect going forward and do not affect services confirmed by “www.veronikahealth.com” before the change. In case additional approval from “www.veronikahealth.com” is needed, it should be given, otherwise regardless of service confirmation, it will be considered invalid.
g. “www.veronikahealth.com” bears no responsibility for order non-fulfillment in cases when the user has specified incorrect, incomplete and/or inaccurate personal data, including when an incomplete, inaccurate or fictitious email address has been specified. It is the user’s obligation to maintain confidentiality of temporary or login codes provided by “www.veronikahealth.com”.

XII. Supervision. Alternative dispute resolution
65. The supervisory body for consumer rights protection in Bulgaria is the Consumer Protection Commission (CPC) with address: 1000 Sofia, pl.”Slaveykov” № 4A, floors 3, 4 and 6; consumer phone: 0700 111 22, website: www.kzp.bg.
66. In case of dispute regarding obligations in connection with Website and Services use, the respective User may refer the dispute to alternative consumer dispute resolution (ADR) bodies under conditions and according to the procedure of Art. 181a et seq. of CPL. Additional information about alternative consumer dispute resolution can be found on the CPC website at www.kzp.bg and in the online dispute resolution platform ODR.

XIII. Applicable law
For issues not regulated by these T&C, provisions of current Bulgarian legislation apply. Disputes in connection with Website and Services use that cannot be resolved through negotiations by mutual agreement or through ADR body will be referred for consideration and resolution by the competent Bulgarian court.

Thank you for reading the Terms and Conditions for Website use!

In effect from 01.02.2025